Shipping

Due to the UK’s exit from Europe, customs charges are now payable on orders placed in the EU. Unfortunately buyers are responsible for these charges. In light of the implementation of new charges, shipping to the EU is currently paused. EU customers can still shop with me on Etsy.

To keep postage costs low please note, my free standard UK postal service is UN-TRACKED. 

Worldwide Shipping outside of the EU is available and is sent as International Standard (tracked/tracked and signed is available as an upgrade at checkout).

I aim to dispatch all orders in 5- 7 business days. Although I have no control over shipping times I am doing my best to dispatch orders as quickly as possible.

Europe- allow 7-9 working days for delivery

Everywhere else: allow 3-7 weeks for delivery

Larger prints are supplied rolled in a postal tube for protection. Open gently and allow to uncurl with the edges weighted down before framing. Do not hang/display in direct sunlight. If hanging in a moist/damp environment, ensure that the print is properly framed behind sealed glass to prevent moisture damage to the print.

What if my order hasn’t arrived?

For items lost or damaged in the post: if you choose standard shipping, I will supply a credit note to the value of the print, less postage costs. If you choose a tracked delivery option, I will be able to replace the print when it arrives back to me, or offer a store credit note. For all occasions where I have to arrange redelivery of your item- postage will need to be paid again before I can do so.

Please send proof of damage- photos of packaging and damage to the print. Without this, I won’t be able to reimburse you.

For International customers, prints can take a long time to clear customs. If you have still not receive anything after 3 months, please get in contact.

Returns

All seconds are non returnable.

If an item is unused and in it’s original condition/packaging then it will be eligible for a refund within 14 days. Please contact me in the first instance by using the contact form on this website (or alternatively send an email to VIVIENNEKEABLE@HOTMAIL.COM).

If the item does not meet this criteria then a refund will be declined.

Buyers are responsible for return postage. Please bear this in mind as lost returns cannot be refunded. A trackable service is therefore recommended.

To return an item please send me an email/use the contact form first with your order details.

Additional policies and FAQs

Please note the colours of products may differ slightly from those you see on screen due to the nature of monitor colour settings.